All sales of closeout, last chance, specials and discounted merchandise are final.
All of our designs are handcrafted and the materials used are delicate and should be handled with care. However, should your jewelry ever need repair, please contact us, as we will always stand behind our product. Please fill out a Return Merchandise Authorization (RMA) form. We respond within 48 hours with a RMA# and instructions on where to ship your repair. Repairs generally take a week from the day the item is received until we ship it back to you. All in Heels® will pay for return shipping to the customer.
Items may be returned in their original and unused condition for credit within 10 days of receipt. All returns must be accompanied by the original receipt and original packaging. Return shipping to our studio is not credited.
Please include a copy of your RMA inside the package and make sure the RMA# is written clearly on the outside of the package. We strongly advise that you ship all merchandise pre-paid and insured (All in Heels® is not responsible for lost or damaged packages).
It is possible that discontinued items may not be repairable or replaceable, as some or all of the findings may no longer be available. Return shipping to the customer will be paid by All in Heels®.
Items purchased through other retailers are not eligible for exchange or store credit at shopallinheels.com. Please work directly with the retailer where the original purchase was made.
Please note that any custom order is a final sale and not returnable.